To ensure an enjoyable experience I ask that the following be observed:

Arrival

Please arrive exactly on time for your appointment, I operate a private studio and book by appointment only. As I do not have a reception area, early arrival may result in you finding my door locked if I am with another client.  Prompt arrival also allows you time to relax and fill out any necessary paperwork. Please note: If you arrive late, your service will be shortened or rescheduled to accommodate the next client, however original prices still apply.


Cancellation Policy

Scheduled appointments are reserved especially for you. In the event you are unable to keep your appointment, please notify me within 24 hours to avoid a rescheduling charge equivalent to 100% the cost of the scheduled service. Cancellations must be made online or by texting 604 217 7180. 


Children

Due to potentially hazardous and expensive equipment in the studio space, please make other arrangements for your children on appointment days. This is a clinical studio  and I amd unable to both supervise your children and take care of you effectively.


Gratuities

Gratuities are not expected but are appreciated. 10-15% is industry standard.


Returns/Exchanges

In store credit or exchange within 14 days of purchase. All gift certificates and prepaid services are non-refundable but ARE transferable. Sale items are final sale.

Phone: 604-217-7180